Returns & Exchange Policy

Return Policy

We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

Contact us within 14 days upon receiving the items to initiate the return process if you are not satisfied with your order.

Returnable items

Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:

  1. Faulty items damaged/broken, or soiled upon arrival.
  2. Items received in the incorrect size/color(Because of the different screens of the device, there will be slight color differences in the clothes).

Non-Returnable Items

We cannot accept returns under the following conditions:

  1. Items outside the warranty time-frame.
  2. Washed, worn, used, tag-removed, or misused items.
  3. All party dresses are customized items,theyare non-returnable for customer's reason: no longer needed, bought by mistake, not as expected, changed mind, etc.
  4. Because of the different screens of the device, there will be slight color differences in the clothes.

Before Making a Return Request

For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.

If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.

Return address & refunds

Return address: You will need to send your returning products to our warehouse. Please always submit a" Return or Exchange "e-mail to customer service (cs@Uoutfits.com) first to obtain the return address. Please DON'T returns your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.

Refunds: Once your refund is issued, you will receive a confirmation email. Uoutfits cannot refund, reimburse, cover, or other be responsible for any fees not paid to Uoutfits.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order within 3 business days.

NOTE

Contact us within 14 days upon receiving the items to initiate the return process if you are not satisfied with your order. 

If you want to return the product, please confirm that you’ve received your package. Then submit a "Return or Exchange" e-mail with supportive proof(photos or videos) to customer service (cs@Uoutfits.com) . After you send the email, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.

We are also not liable for any aftersales orders that have been mishandled without any prior approval from Uoutfits. We also require justifications for every claim, such as photo-taking, video proof, etc.

If you need assistance, please Contact Us (cs@uoutfits.com) .